Terms Of Use


All pricing on this site is in New Zealand dollars and delivery is only available to New Zealand addresses. Division X Ltd is a New Zealand based business.

Important Shipping Notes:

We ship all orders as signature required. Should you request that we waive this, or if you have an ATL (Authority To Leave) agreement with your delivery courier, this is at your own risk. We will not offer replacement items for orders that go missing / do not arrive when signature required is waived, or ATL is issued.

If your item has not arrived within a reasonable time frame. Please contact the shipping company and give them your tracking number as per your dispatch notification. Should you not be able to locate your tracking number, please contact us.

We are unable to contact courier companies on the customer's behalf. Once your order is handed over to the courier company, it is in their control and all contact regarding its delivery, or lack thereof, must be between the courier company and the customer. In the instance that an item is deemed to be lost by the courier company, please contact us and we will process a claim and organise a replacement or refund for the customer.

COVID-19 Stage 4 Lockdown Policy:

Due to our global fight against Covid-19 there may be slight delays on delivery. Our online store is open for your orders as our product range has been classified as essential. We are approved to ship under strict isolation rules and using no contact pickups and deliveries. We are prioritising the health and safety of our staff, couriers and fellow citizens. Our customer service and marketing teams are working from home. Feel free to email us on team@ethika.co.nz if you have any questions. Stay safe. Ethika – With You Everywhere

Normal Policy (Level 3 and below):

Once an order is placed and approved, it will leave our warehouse within 48 hours. Depending on your location and the nature of the goods ordered, the delivery time frame will be 1-2 days from the sending date with the exception of Rural Delivery which will add another 1-2 days. Your goods will be delivered by either New Zealand Couriers or Post Haste. You will be sent an email detailing tracking information on the day that your order is processed.

Order Cancellation, Refunds & Exchanges:

If you are not satisfied with your purchase we will assist you with your refund or exchange. We are happy to exchange/refund any item purchased online (unless stated otherwise). However, the following conditions do apply:

  • You must notify Division X Ltd / Ethika NZ of your intention to exchange/refund within 3 days of receiving your product and return your product to Division X Ltd / Ethika NZ within 10 working days.
  • You are to cover the costs of freighting your items back to Division X Ltd / Ethika NZ.
  • These items must be sent back via courier (track and trace).
  • For size exchanges and warranty replacements Division X Ltd / Ethika NZ will cover the cost of the return freight of the correct item back to you (this excludes sale items).
  • All items must be returned in the condition in which they were shipped: un-used, with all original tags and in the packaging it was delivered in.
  • Our retail store locations cannot accept returns for products purchased online. Similarly, we cannot accept returns online for products purchased in our retail store locations. These matters must be dealt with at the location of purchase.

How To Return/Exchange:

If you wish to exchange/return please follow these steps:

  • Contact Division X Ltd / Ethika NZ to advise us of your intention to return/exchange an item. Phone (06) 358 0311 or email team@ethika.co.nz
  • Fill out the return form which will be provided to you.
  • Include the completed form with the item and return to us.
  • Replacements and/or refunds will be processed after we receive your returned item.